To maintain the highest quality output for your event passes, our uploader requires that all imagery be submitted at 300dpi (dots per inch) resolution. This will provide for optimal output of your artwork to ensure the imagery is crisp and clear.
If the uploader is indicating that your image's resolution is too low, the most common cause of this is because the artwork was "exported" from a design program such as Adobe Illustrator, Photoshop, or InDesign in a PNG or JPG format.
Below, you will find how to remedy this for different design programs.
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To remedy this, rather than selecting, "File" > "Export" > "Export as...", please select "File" > "Save a Copy" > "Photoshop PDF". This will create a print file that is designed for print, rather than web browser use, which retains it's resolution information properly.
Make sure to select, "High Quality Print".
Please ensure your artwork is in CMYK color, and saved as a flattened PDF.
To check your color, in Photoshop, click, "IMAGE" in the menu bar, then MODE > CMYK Color. This will convert your colors properly for print. (Screenshots below)
To flatten your artwork, click "WINDOW" in the menu bar, then "LAYERS". In the layer panel that will open, click the "hamburger menu" and select "Flatten Image".
Canva operates a bit differently and is not an industry standard design program. As such, the way the web portal works may change over time.
Please see this video demonstration of how to export your artwork correctly from Canva to ensure it prints optimally for your event passes.
If we can assist with anything else, please let us know by reaching out to us here!