Our standard production schedule is 3-4 business days, which begins after we have receipt of final proof approval and receipt of payment for the order. We are also capable of expediting production with both 48-hour and 24-hour rush production if necessary, for an additional fee. Production timelines do not include transit/shipping times.
Our cutoff time for new orders is 2:00pm Central each business day, so orders placed online or that have final proof approval and receipt of payment after that point in time will not be processed in production until the following business day.
Orders placed after 2:00pm central on Friday afternoons will begin processing the following Monday morning, as our offices are closed on Saturdays and Sundays.
Examples of production timeline are below:
Payment received before 2:00pm CST Monday with STANDARD production
Payment received AFTER 2:00pm CST Monday with STANDARD production
Payment received BEFORE 2:00pm CST Monday with 48 HOUR RUSH production
Payment received BEFORE 2:00pm CST Monday with 24 HOUR RUSH production
(Assumes priority overnight delivery, added to production timeline.)
If you know the date you'll need your passes in hand, one of our specially trained customer support agents will be glad to help determine the appropriate production and shipping schedule necessary ensure your passes arrive in time for your event, while saving you as much money as possible along the way!
If you're still needing additional help, please reach out to one of our highly trained customer support representatives by clicking here. We'll be in touch with you as soon as possible!