While we understand the excitement to receive your passes and see the finished product, we cannot provide photographs of your passes for live proofing or other reasons once it enters into production.
There are a few reasons for this, which are outlined here, below:
- We do not print passes individually, but in large runs, with multiple passes to a sheet of material. Because of this, by the time one pass is printed, laminated, and cut, the entire order has already been completed in printing. If any changes need to be made to the artwork, it would be too late for us to make any revisions or modifications at this point in time.
- The printing process is very automated and changes hands very quickly once approved for production by you and the customer service representative working alongside you. It is very difficult for our customer service representatives to locate your order once in the printing process, because the passes move through the production facility stations very quickly in order to ensure as efficient a printing process as possible.
- Before any order is moved forward to production, a digital proof is provided, at which point any changes to the artwork should be made; it is for this reason that we provide this proof. For custom orders, this would come from your customer service representative through email correspondence. With online orders, it is provided when uploading the artwork, and again at the checkout screen.
If there is any concern about your artwork, please be sure to address that with your customer service representative during the digital proofing process, so we can ensure your passes print as expected. Alternatively, if you would like to have a physical proof of your own artwork sent to you before ordering, we can do that as well for a separate fee.
If you're still needing additional help, please reach out to one of our highly trained customer support representatives by clicking here. We'll be in touch with you as soon as possible!