Frequently Asked Questions

Standard Production Time
Our standard production schedule is 3-4 business days, which begins after we have receipt of final proof approval and receipt of payment for the order. We a...
Tue, May 21, 2019 at 6:18 AM
What Are Your Business Hours?
We are open for business between 8:00am CST and 5:00pm CST Monday through Friday. Orders placed online or with a customer service representative after 2...
Tue, May 21, 2019 at 6:18 AM
What Is Your Minimum Order Quantity?
Our minimum quantity of passes is 25 units, for all pass sizes. We can produce fewer passes than 25 units, but the price for smaller orders would be the...
Tue, May 21, 2019 at 6:18 AM
Do Your Passes Come With Lanyards?
Our passes do not come with lanyards, as they are not always required for every order. To include lanyards with your order, you will want to be sure to ...
Thu, Jul 4, 2019 at 6:38 AM
What's The Quality of Your Passes Like?
We don't do anything half-heartedly here at RockStar Passes! Our flush passes are used around the world for professional music tours, event conference...
Thu, Jul 4, 2019 at 6:40 AM
Are your passes recyclable?
Our Flush and Pouch passes are 100% plastic, and 100% recyclable! In an effort to be as conscious as possible, locally, all of the scrap that comes from ou...
Wed, Aug 14, 2019 at 1:25 PM
Can you send me a picture of my passes while in production?
While we understand the excitement to receive your passes and see the finished product, we cannot provide photographs of your passes for live proofing or ot...
Fri, Aug 30, 2019 at 4:16 PM